Privacy Policy

Lyons & Dean Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.Coachmakerplus.com and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is required to subscribe to any Coach Maker + paid plans.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”	means an account required to access and/or use certain areas and features of the Coach Maker + Website;
“Cookie”	means a small text file placed on your computer or device by the Coach Maker + Website when you visit certain parts of the Coach Maker + Website and/or when you use certain features of the Coach Maker + Website. Details of the Cookies used by the Coach Maker + Website are set out in Part 14, below; and
“Cookie Law”	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

The Coach Maker + Website is owned and operated by Lyons & Dean Limited, a company incorporated and registered in England under company number 13098022.

Registered address: 16 Great Queen Street, Covent Garden, London, WC2B 5AH

Data Protection Officer: Paul Lyons

Email address: paul.lyons@coachmakerplus.com
Telephone number: +44(0)1604 341815
Postal address: Coachmaker Plus, PO Box 1690, Northampton, NN2 1JY

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of the Coach Maker + Website.

The Coach Maker + Website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, the “Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
The right to access the personal data we hold about you. Part 13 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.

6. What Data Do You Collect and How?

Depending upon your use of the Coach Maker + Website, we may collect and hold some or all of the personal [and non-personal] data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Privacy Policy

We do not collect any ‘special category’ or ‘sensitive’ personal data and/or personal data relating to children and/or data relating to criminal convictions and/or offenses.

Data Collected	How we Collect the Data
Identity Information including your name.	Collected when creating an account or subscribing to a Paid Plan.
Contact information including Email address, telephone number and postal address, including Country.	Collected when creating an account or subscribing to a Paid Plan.
Payment information including credit card and billing address.	Collected during the payment process, but credit card information is passed on to the credit card processor and is not stored on this website.
Profile information including current and past purchases and login details.	As long as the account is active, purchase information is recorded and logged at the time a purchase is made and login details are recorded when the account is set up and each time a user logs into the site.
Technical information including IP address, for an active account.	Your IP address is recorded when you create an account.
Data from third parties including Google Analytics.	Google collects usage data in an anonymous form, including the number of visitors to the sites, where visitors have come to the site from and the pages they have visited. Click here for an overview of privacy relating to Google Analytics.

7. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

What we Do	What Data we Use	Our Lawful Basis
Registering you on the Coach Maker + Website (and/or opening of an Account)	Name, mailing address, email address.	Legitimate interests in order to form a contract.
Providing and managing your Account.	Name, mailing address, email address, subscription selections, subscription	Consent and Contract in order to fulfil our obligations under the Agreement

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We use the following automated systems for carrying out certain kinds of decision-making and/or profiling If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact us to find out more using the details in Part 15.

User actions or submitted preferences may be used to trigger automated email communications to users that have opted into such communications. Automated profiling is done based on user actions or preferences to tailor communications that may be either informative or promotional. Since all communications are for those that have opted in. We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data	How Long We Keep It
Identity Information including name	Data will be retained as long as the user maintains an account on the Coach Maker + website.
Contact information including name, mailing address and email address.	Data will be retained as long as the user maintains an account on the Coach Maker + website.
Payment information	See: https://stripe.com/privacy-center/legal
Profile information including subscription selections and subscription status.	Data will be retained as long as the user maintains an account on the Coach Maker + website

9. How and Where Do You Store or Transfer My Personal Data?

We will only store [some of your] your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

and/or

We will [only store your personal data] OR [store some of your personal data] within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.

10. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Recipient	Activity Carried Out	Sector	Location
DeanHouston CREATIVE GROUP, INC.	Data Processor	Coaching	525 Scott Street, Suite 201, Covington, KY 41011, USA
Stripe	Data Processor	Financial Services	510 Townsend Street, San Francisco, CA, 94103-4918, USA

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?

In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via the Coach Maker+ Website, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and, at the point of providing your details and by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of the Coach Maker+ Website without providing any personal data at all. However, to use all features and functions available on the Coach Maker+ Website you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, See Part 14 of this Privacy Policy

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within the statutory required period of 30 days or any other period permitted by law.. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

The Coach Maker+ Website may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of the Coach Maker+ Website and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using the Coach Maker+ Website, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on the Coach Maker+ Website for the analysis of website usage . For more details, please refer to the table below. These Cookies are not

integral to the functioning of the Coach Maker+ Website and your use and experience of the Coach Maker+ Website will not be impaired by refusing consent to them.

All Cookies used by and on the Coach Maker+ Website are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop up prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Coach Maker+ Website may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of the Coach Maker+ Website depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that the Coach Maker+ Website may not work properly if you do so. we have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie	Purpose	Strictly Necessary
WordPress	Manage login details, including username and login status, and facilitate the commenting process. More information here: https://wordpress.org/support/article/cookies/	Yes
WooCommerce	Manage the subscription and checkout process, including determination of cart status and contents. More information here: https://docs.woocommerce.com/document/woocommerce-cookies/	Yes
Vimeo (Video Player)	Vimeo Video Player cookies are used to provided streaming video to users that watch and interact with Vimeo videos embedded on the Coach Maker + website. See their Cookies Policy here:	Yes

The Coach Maker+ Website uses analytics services provided by Google Analytics under Google’s applicable terms of service and related policies which can be accessed through the webpage: https://marketingplatform.google.com/about/analytics/terms/us/. Please read and adhere to those terms and policies. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how the Coach Maker+ Website is used. This, in turn, enables us to improve the Coach Maker+ Website and the services offered through it.

The analytics service(s) used by the Coach Maker+ Website use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of the Coach Maker+ Website, it does enable us to continually improve the Coach Maker+ Website, making it a better and more useful experience for you.

The analytics service(s) used by the Coach Maker+ Website use(s) the following Cookies:

Name of Cookie	First / Third Party	Provider	Purpose
Google Analytics	Third	Google	To collect usage data in an anonymous form, including the number of visitors to the sites, where visitors have come to the site from and the pages they have visited. Click here for an overview of privacy relating to Google Analytics.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: data@coachmakerplus.com

Telephone number: +44(0)1604 341815

Postal Address: Coachmaker Plus, PO Box 1690, Northampton, NN2 1JY.

16. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on the Coach Maker+ Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the Coach Maker+ Website following the alterations. we recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on December 8, 2022.